TERMS & CONDITIONS

Welcome to S&M Crystals!

This page informs you of the terms and conditions on which we supply any of the products listed on our website (our site) to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

 Section 1 – General

We reserve the right to refuse Service to anyone for any reason at any time.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

You are legally capable of entering into binding and purchasing contracts.

Section 2 – Service Availability

Our site is intended for use by people nationally, delivery can only be made automatically in the following states throughout Australia: Victoria (Vic), New South Wales (NSW), ACT, Queensland (QLD), Northern Territory (NT), Western Australia (WA), South Australia (SA) & Tasmania (Tas). At this stage, orders from individuals outside these states or countries are unavailable.

Section 3 – Delivery

Delivery charges and estimated delivery timescales are specified in Australia Post “Postage calculator & delivery times”. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/?fm=search-organic#/

Australia Post make every effort to deliver goods within the estimated timescales, however delays may occasionally occur due to unforeseen circumstances and will not be liable for any delay or failure to deliver within such timescales.

For items valued over $100, extra cover is recommended.

This provides cover up to $5,000 for loss or damage.

Signature on delivery is required for values over $500.

If items are lost or damaged and extra cover has not been purchased, Australia Post may only compensate up to $100.

 Section 4 – Refund Policy

S&M Crystals do not accept returns, refunds, or change of mind, unless under special circumstances, which will be handled case by case. Packages damaged or lost due to couriers are not our responsibility, and will not be refunded by us. 

Section 5 – Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall S&M Crystals be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 6 – Law and Jurisdiction

Contracts for the purchase of products through our site will be governed by Australian law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of Australia.

Section 7 – Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we despatch the relevant products to you (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

Section 8 – Contact Information

Questions about the terms of service should be sent to us at info@smcrystals.com.au